SPECIALIST OFFICER HR STUDY MATERIAL MCQ of Human Resource Management
SPECIALIST
OFFICER HR MCQ of Human Resource Management BY DAS SIR,KOLKATA
Q1. What is meant by the term 'management by
objectives'?
a. A system of giving the authority to carry out certain jobs by those lower down the management hierarchy
b. The system of management that is based on bringing together experts into a team
c. The setting of objectives to bring about the achievement of
the corporate goals
d. The control of the
organization by those in the 'head office'
Q2. A manager may delegate any of the following except:
a. Authority
b. Workload
c. Responsibility
d. attendance at meetings to represent the department
Q3. Workforce planning involves all of the following except:
a. Organising the training of staff
b. forecasting future personnel requirements
c. examining production plans in a factory
d. preparing and maintaining personnel records
Q4. Maslow, in his triangle of human needs, showed that
a. having
challenging new tasks is a basic human need
b. money
always motivates workers
c. safety and security is a low order human need
d. workers
will not give of their best unless they have good social events provided by the
firm
Q5. Piecework is a payment system where the worker is”
a. paid
overtime for any hours worked beyond 25 per week
b. rewarded
for good conduct
c. is paid a
minimum of £4.20 per hour
d. is paid for what he or she achieves
Q6. Which of the following will NOT result following the
introduction of a more decentralised system of management?
a. Increased
motivation amongst those empowered to make decisions
b. Greater consistency in the decisions made
c. The
development of skills amongst the junior members of the management team
d. An
increase in the speed at which essential decisions are made
Q7. An advantage of recruitment from outside the company is
a. that it
is cheaper than internal recruitment
b. that
there is no need to advertise the vacancy
c. that it brings in new experience and skills to the firm
d. that it
avoids jealousy within the firm
Q8. When designing his hierarchy of needs triangle Maslow did NOT
include one of these. Was it?
a. Good
wages and salaries and working conditions
b. The need
to feel secure at work with adequate financial rewards such as pensions to
assist one later in life
c. The need to build a career path
d. Opportunities
for teamworking and social events that allow a sense of belonging to emerge
Q9. When deciding on objectives for management it is advised that
companies should aim to achieve 'SMART' within these. Which of the following is
NOT part of the SMART scheme?
a. The need
to be Specific in the choice of objectives
b. The need to make objectives Tangible
c. All
objectives must be Measurable
d. For
personnel to feel capable of reaching objectives they must be Achievable
Q10. Which of the following is a reason for introducing a matrix
management system?
a. Because
it allows for an easily understood functional responsibility chart to designed
b. The
management can increase the use of delegation within the organisation
c. The senior management wants to develop a clearly defined set of
responsibilities
d. A more
centralised system of control is required
Q11. What is meant by the term functional management?
a. A system
of business organisation that is based on an individual having a wide range of
skills needed to administer a business
b. A type of
management that is based more on personality
c. A system that groups together various jobs and is organised by
departments, sections or functions
d. A system
that supports a flat form of command chain
Q12. What is meant by the term delegation?
A system of management that relies on consulting employees before making decisions
a. The
process of using goals as the best way of motivating managers to achieve
corporate targets/objectives
b. The giving of tasks by a manager to a subordinate
c. A style
of management supported by FW Taylor
Q13. Which of the following is a reason for supporting a wider
span of control within an organisation?
a. The management
wants to reduce the opportunities for delegation
b. There is
a need for tighter control within the business
c. The
business accepts that within its management there will be increased contact
between managers and employees
d. Management wishes to introduce a process of de-layering
Q14. Which of the following is NOT a characteristic of a narrow span of
control?
a. There is
less opportunity to delegate
b. This form
of span of control creates a smaller hierarchy within the business
c. Supervision and control are tighter
d. The
distance between the top and bottom of the organisation is greater
Q15. The effectiveness of wide spans of control will depend on:
a. ability of the chosen manager to control effectively those under
their control
b. Designing
a complex set of tasks for less senior personnel to perform
c. Employees
being treated in a more Theory X way (McGregor) and not left to supervise their
own working environment
d. The
senior management wishing to encourage promotion from within its current staff
Q16. Which of the following is the best definition of a
centralised management system?
a. A system
that encourages empowerment of workers
b. A
management structure that concentrates on developing the skills of junior
personnel
c. A system that involves authority and responsibility for
decision-making being in the hands of senior managers
d. A system
that encourages faster decision-making
Q17. Most management teams use 'appraisal' but
what is meant by this term?
a. A system used to improve the performance of
personnel.
b. The main way in which an employees wages are
determined.
c. A system of reward points offered by retailers
to attract customer loyalty.
d. The evaluation of an individual employee's
performance over a given period of time.
Q18. In recent years
autonomous working groups have come to play an important part in many
businesses. What are their essential features?
a. The group reports directly to the senior
management above them in the hierarchy of the firm.
b. The creation of teams which have a high level
of autonomy and control over their immediate working environment.
c. The bringing together of various individuals who
have a common interest in solving certain problems.
d. A group of experts brought into research new
ways of producing a product.
Q19. Authoritarian
leadership is a term often seen in textbooks. What does it mean?
a. A style of leadership where the leader keeps a
very tight control on all information and decision-making processes.
b. A system of leadership that allows maximum
participation by all employees.
c. A chain of command that is flat and allows
considerable personal freedom to make decisions.
d. The selling of debts to an agency, who take responsibility for
their collection.
Q20. Ineffective planning of workforce would be highlighted by:
a. Recruitment and selection problems.
b. The need
to out source some of the production
c. A need to
offer retraining to current employees.
d. An
opportunity to increase the use of mechanisation.
Q21. Which of the following is one of the
factors that might influence the style of leadership used by a firm?
a. Accepting
that employees who agree are favoured.
b. Workers
should be left to be more in control of their own working environment.
c. Offering
profit sharing as part of employees remuneration package.
d. The skills expected from each employee.
Q22. Which of the following will influence the
style of management used by a company?
a. The
desire by the owner to have the workforce treat him in a fatherly way.
b. The need
to focus discussions on policy as a joint process between employees and
employer / manager.
c. The culture of the company, the nature of its
work and the preferences of the individual managers.
d. The use
of distinct penalties for poor performance.
Q23. What is meant by the term empowerment?
a. A process of giving employees greater autonomy
and decision-making powers.
b. A system
that encourages workers to move more freely within the workforce.
c. The
opportunity to share in the company's profits.
d. A formal
system of leadership that relies greatly on control.
Q24. Which of the following will influence the
method of recruitment and selection used by a company?
a. The state
of the economy.
b. The size of the organisation.
c. The type
of training programmes used by the company.
d. The
possible expansion of UK business in Europe.
Q25. Which of the following is an accurate definiteon
of recruitment?
a. The
process of attempting to fill gaps that exist in the skills of the current
labour force.
b. The
system of following someone around and noting how they perform their duties.
c. The process by which companies fill the need
to find new employees.
d. A statement
that enshrines the fundamental objectives of the company.
Q26. Which of the following is NOT normally a
sign of poor morale amongst a workforce?
a. High
levels of absenteeism.
b. High
levels of turnover.
c. Increased levels of personal productivity
d. A poor
external image and difficulties attracting good recruits.
Q27. Which of the following IS one of Herzberg's
'motivational factors'?
a. Opportunities to achieve some personal
advancement within the organisation.
b. The
application of respected supervision of employees by those responsible for this
role within the organisation.
c. Within
organisations it is the workings of groups that influence codes of behaviour.
d. People are primarily motivated by money and little else.
Q28. Which of the following is one of Herzberg's
'hygiene factors'?
a. Recognition
in the workplace.
b. A reasonable salary.
c. An opportunity to take some responsibility in ones place of work.
d. Developing
a sense of achievement in the working environment.
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